what we collect
when you use patronat, we collect basic information to make the service work and improve it:
- account info: email, name, payment details (via Stripe).
- usage data: pages you visit, actions you take (creating requests, making payments).
- device info: browser type, device type, general location (country/city).
we do not store IP addresses. location data is derived from your IP but the IP itself is never saved.
why we collect it
- provide the service (process payments, manage your account).
- improve the product (understand what works, fix bugs).
- prevent fraud and abuse.
- communicate with you (support, updates).
legal basis: legitimate interest (improving product, fraud prevention) and contractual necessity (providing the service you signed up for).
where data is stored
we use Cloudflare infrastructure for hosting and data storage. data may be processed in the US or EU.
for EU users: transfers to the US are covered by Cloudflare's EU-US Data Privacy Framework certification.
payment data is handled by Stripe and never stored on our servers.
analytics
we use our own analytics system (lindydata) to understand how people use patronat.
for anonymous visitors: we track page views without identifying you personally. no session tracking, no cookies for analytics.
for logged-in users: we link usage events to your account to provide better support and improve your experience.
data retention
- account data: kept while your account is active.
- analytics events: 2 years.
- payment records: kept as required by law (typically 7 years for tax purposes).
your rights (GDPR)
if you're in the EU, you have these rights:
- access: request a copy of your data.
- deletion: delete your account and associated data.
- correction: fix incorrect information.
- objection: object to certain data processing.
- portability: export your data.
to exercise these rights or ask questions: hi@patronat.com.
account deletion removes your personal info within 30 days. analytics data is anonymized (cannot be linked back to you).
cookies
we use minimal cookies:
- authentication: keep you logged in (essential, no consent needed).
- no tracking cookies, no third-party advertising cookies.
changes
we may update this policy. major changes will be announced via email to active users.
contact
questions about privacy: hi@patronat.com.
operated by: System Operator LLC, Delaware, USA.